Information on the right of withdrawal for consumers

Cancellation policy

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to his commercial or self-employed professional activity.

right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reasons. The period of revocation shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods. In order to exercise your right of revocation, you must inform us (Matthias Petermann, Unter den Golläckern 36, 64295 Darmstadt, +49(0)6151/4602483, by means of a clear declaration (e. g. a letter sent by mail, fax or e-mail) of your decision to revoke this contract. You can fill in and submit the form below under the heading Sample revocation form electronically. If you make use of this possibility, we will immediately (by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notice of revocation prior to the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we will refund to you immediately all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us) and within fourteen days at the latest from the date on which we receive notice of your revocation of this contract. We will use the same means of payment for this repayment as you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case at the latest within fourteen days of the day on which you inform us about the revocation of this contract. The deadline is respected if you send the goods before the expiry of the 14-day deadline.
You shall bear the direct costs of returning the goods.
They shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for the examination of the quality, properties and functioning of the goods.

Sample revocation form

(If you want to cancel the contract, please fill in this form and send it back.)

– An:
Matthias Petermann
Unter den Golläckern 36
64295 Darmstadt

I/we (*) hereby revoke the contract for the purchase concluded by me/us (*) of the following goods (*)/ the provision of the following services (*)
Ordered on (*)/received on (*)

Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for communication on paper)

Date – Date

Exclusion or premature extinction of the right of withdrawal

The right of withdrawal does not apply to contracts.
for the delivery of goods which are not prefabricated and for the production of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;


The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal according to. the section “Information on the right of withdrawal for consumers”.

Customers are requested to report the return to the seller (email: phone: +49(0)6151/4602483) to announce the return before returning. In this way, they enable the seller to assign the products as quickly as possible.

Customers are requested to return the goods as a prepaid parcel to the seller and to keep the deposit receipt. If requested, the seller will reimburse the customer in advance for the postage costs, insofar as these are not to be borne by the buyer himself.

Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the buyer, another suitable packaging should be used in order to provide adequate protection against transport damage and to avoid any claims for damages due to damages due to defective packaging.